Terms & Conditions
Last updated: 11/06/2025.
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Welcome to Heartfelt Books!
These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
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1. About Us
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This website is operated by Heartfelt Books, based in Queensland, Australia. We offer children's books and related content focused on family, confidence-building, and positive affirmations.
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2. Eligibility
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To use this website and make purchases, you must be:
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At least 18 years old or have parental/guardian consent
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Able to enter into legally binding contracts
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3. Products & Orders
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We strive to ensure all product descriptions, images, and prices are accurate. However, we reserve the right to:
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Correct any errors or inaccuracies
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Change or update information at any time without prior notice
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Cancel orders for any reason, including suspected fraud or inventory issues
All prices are in AUD and inclusive of applicable taxes unless otherwise stated.
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4. Payment
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We accept major payment methods as listed at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.
All transactions are processed securely through trusted third-party providers.
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5. Shipping & Delivery
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Shipping policies, rates, and estimated delivery times are outlined on our Shipping Policy page. Please ensure all shipping information is accurate to avoid delays.
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6. Returns & Refunds
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Please refer to our Refund Policy for details on returns, exchanges, and refund eligibility.
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7. Intellectual Property
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All content on this website—including but not limited to text, illustrations, logos, designs, and images—is the property of Heartfelt Books or its licensors and is protected under Australian and international copyright laws.
You may not reproduce, distribute, or otherwise use our content without written permission.
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8. Limitation of Liability
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To the fullest extent permitted by law, Heartfelt Books shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or any products purchased.
We make no warranties or guarantees about the accuracy or completeness of the website content.
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9. Third-Party Links
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Our site may include links to third-party websites. We are not responsible for the content or privacy practices of those sites. Use them at your own risk.
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10. Changes to These Terms
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We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following changes constitutes your acceptance of the revised Terms.
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11. Governing Law
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These Terms are governed by the laws of Queensland, Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Queensland.
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12. Contact Us
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If you have any questions about these Terms, please contact us at:
Email: heartfelt_books_@outlook.com
Mailing Address:
Parcel Locker 10188 33776
101 Pimpama-Jacobs Well Rd
PIMPAMA QLD 4209
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