Accessibility Statement
Last updated: 11/06/2025.
At Heartfelt Books, we are committed to providing an inclusive and accessible experience for all visitors. We believe that everyone, regardless of ability, should be able to enjoy our stories, resources, and online content with ease and confidence.
What web accessibility is
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
Accessibility adjustments on this site
Our Commitment
We strive to ensure our website complies with the Disability Discrimination Act 1992 (Cth) and follows the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as recommended by the Australian Human Rights Commission.
We are continually working to improve our site's accessibility to ensure it is usable by as many people as possible, including those using assistive technologies such as screen readers, voice navigation, or keyboard-only browsing.
Features We Aim to Provide
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Clear, consistent navigation across all pages
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Readable text and logical content structure
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Image descriptions (alt text) where applicable
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Sufficient contrast between text and background
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Compatibility with common assistive technologies
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Accessible forms and interactive elements
Ongoing Efforts
Accessibility is an ongoing process. We regularly test our site and review feedback to identify areas for improvement. We are committed to making thoughtful updates to enhance usability and access.
Having Trouble Accessing Our Site?
If you experience any accessibility barriers while using our site or have suggestions for how we can improve, we’d love to hear from you. Please contact us:
Email: [Your Email Address]
Phone: [Your Contact Number, if applicable]
Mailing Address: [Your Business Address, QLD, Australia]
We aim to respond to all accessibility-related inquiries promptly and with care.
Declaration of partial compliance with the standard due to third-party content.
Third-Party Content
While we strive for full compliance with WCAG 2.1 Level AA standards, some third-party content or embedded features (such as payment processors, video players, or social media widgets) may not fully conform. These elements are outside our control, but we do our best to work only with accessible providers and to clearly label any such content.
Requests, issues, and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
Tori McCluskey