Shipping Policy

Last updated: 11/06/2025

Thank you for visiting Heartfelt Books! We're so glad you're here. Below you'll find all the details about how we handle shipping, so you know exactly what to expect when you place an order with us.

This Shipping Policy is designed to set clear expectations between us and our customers. Please read it carefully before making a purchase.

Order Processing Times

We aim to process all orders within 2–4 business days of receiving payment. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders (especially around holidays or special promotions), processing times may be slightly delayed. We will communicate any significant changes as soon as possible.

Shipping Rates & Delivery Estimates

We offer both domestic shipping within Australia and limited international shipping.

Domestic Shipping (Australia)

Standard shipping: 3–5 business days
Express shipping (optional): 1–3 business days
Shipping rates are calculated at checkout based on weight and destination.

International Shipping

Available to select countries
Delivery timeframes vary (typically 5–7 business days)
Customs duties or import taxes (if applicable) are the responsibility of the customer but generally do not apply as we have a company in each country that can ship for us.

Packaging & Handling

All books are carefully packaged to ensure they arrive in excellent condition. For gift orders or signed copies, we take extra care to make the experience special.

Delays & Service Interruptions

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

Postal service disruptions
Weather events or natural disasters
Customs delays for international orders

We appreciate your patience and understanding in such cases.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details (if tracking is available for your shipping method). If you have not received this information, please contact us at:
hearfelt_books_@outlook.com

Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address at checkout. We are not responsible for packages returned due to incorrect or incomplete addresses. If a package is returned to us, we can re-ship it, but additional shipping fees may apply.

Questions?

If you have any questions about your order or our shipping practices, feel free to contact us at:
Email: heartfelt_books_@outlook.com
Mailing Address:

Parcel Locker 10188 33776

102 Pimpama-Jacobs Well Rd

PIMPAMA QLD 4209